Frequently Asked Questions
Employer Questions:
Q: I am a FBAA member; how do I advertise for free?
A: If you have an FBAA membership, please email us (using the 'Contact Us' button to the left) with your membership number, practice/business name and your full contact details. If you are an individual member (any level), please send your name, membership number and contact details.
Please note the person named as an individual member must be the person running the recruitment process. This will need to be reflected in the username/email address provided.
If you are not a member of the FBAA, the cost to advertise a role is $500 (if you are planning to advertise more than one role within 12 months, it may be more cost effective to join the FBAA than to run two separate ads).
Q: I would like to contact/I would like further information about one of the candidates whose profile I can see on the website; how do I get the candidate’s full resume?
A: You need to contact us (click the ‘Contact Us’ button to the left). You will also need to purchase two credits. Once you have purchased the credits we will contact each of the candidates whose profiles you have requested and seek their permission to release their full details to you.
Q: How many profiles/candidates can I request at one time?
A: As many as is reasonable. Requests for large numbers (upwards of 10) will be scrutinised by our team.
Q: What happens if I don't find the right candidate in those I download; do I have to pay $500 again?
A: No, as long as you contact us and let us know, we can extend your timeframe for accessing details (at the discretion of the FinanceStaff management).
Q: Why can’t I see the candidate's name or contact details on the public profiles?
A: To protect the privacy of the individual candidates. We withhold any personal information until we have sought the express permission of the candidate to release his or her information to a named employer. We will not release information without the candidate's permission and we will not release information to anyone we cannot easily ascertain is a bona-fide employer within the Financial, or associated, professions.
Q: I have interviewed candidates and I want to make an offer to one, who handles this process?
A: FinanceStaff will fully handle the offer process.
Q: Once I have employed a new team member through FinanceStaff, how much am I billed and how do I pay?
A: How much you pay is determined by the salary level offered to the candidate (for self employed candidates the fees are based on the first year's expected income). The rule of thumbs is that the more senior the candidate the higher the fees. This employment fee is in addition to the advertising cost (if applicable) and the short-listing fee ($500).
Q: What happens if a new employee, found through FinanceStaff, does not work out within the 6 months where you are taking payment from my credit card?
A: Contact us and we will stop the remainder of the payments from being taken from your card. You will also be able to re-advertise the role for free. Once you have employed another member of staff, then the normal billing structure resumes (you will pay the normal short-listing fee and the normal payments spread over 6 months).
Candidate Questions:
Q: Why can’t I see who the employer is?
A: If we were to post the details of the employer on the site, recruitment agencies could flood the employer with calls and unsolicited resumes. This is a practice you may have heard referred to as ‘floating’ by agencies.
Q: Can recruitment agencies advertise on the FinanceStaff site?
A: Absolutely NOT. This site is exclusive to employers. FinanceStaff screen all ads to ensure each and every one is a genuine role advertised by an employer within our profession.
Q: What is an “Alert Email” and why should I create one?
A: An Alert Email is an automatically generated email that informs you when a job, that fits the criteria you have selected, has been posted by an employer. This means the jobs come looking for you.
Q: Can I create more than one Alert Email?
A: Absolutely, for example you may be interested in roles with job titles ‘Sales Consultant’, ‘BDM’ or ‘Account Manager’. Simply create one alert for each.