FAQs
Employer Questions:
Q: I am an FBAA member; how do I advertise for free?
A: If you have a Practice membership, please email us (using the "Contact Us" button to the left) with your membership number, practice/business name and your full contact details. If you are an individual member (any level), please send your name, membership number and contact details.
If you are not a member of the FBAA, please contact us at support@financestaff.com.au or on (02) 9240 6646.
Q: What do I do if I have forgotton my login or password?
A: Contact FinanceStaff on (02) 9240 6646 or by emailing support@financestaff.com.au and we will send you your login details.
Q: I have just posted my advert on FinanceStaff - what do I do now?
A: An FinanceStaff consultant will be in touch shortly to take you through the next steps. In the meantime, we recommend that you search our database of available candidates and select ones that match your needs. See related questions below.
Q: What is a 'shortlist'?
A: Your short-list is simply a list of possible candidates for your position. This list includes all candidates who have applied for your position, as well as all candidates that you have added to your short-list after searching our database of available staff.
Q: How do I view the applicants on my shortlist?
A: Once you have logged in click on 'my current jobs' and the job you have posted will come up. Under the candidates column there will be a number. Click on it and you will have a list of all the candidates who have applied. To view their details, click on the candidate and their profile will come up.
Q: How do I add candidates to my shortlist?
A: Once you have logged in, click the 'Search Profiles' button. This will bring you to a search engine. I would suggest that you search all mortgage brokers in your state. Leave the 'job title' and 'keywords' field blank, and select your state in the location field. Then click the 'submit' button.
This will bring up a list of Mortgage Brokers currently in your state. Click on the ones that you are interested in and the system will show you their profiles. If you want to add them to your shortlist, then click on the box on the right hand side of the screen next to your job-title.
Q: How do I view the resumes of the candidates on my shortlist?
A: When you want to see the resumes of your short-listed candidates you need to 'request the shortlist'. Once you have done this, FinanceStaff will contact each short-listed candidate with details of your practice and seek their permission to release their resume to you. We will also arrange interviews as appropriate.
'Requesting the shortlist' costs $750+GST. This is a one-off admin fee that activates the job, and allows you to view as many resumes as it takes to fill the position. Please call (02) 9240 6646 for more information.
Q: How many profiles/candidates can I request at one time?
A: As many as is reasonable.
Q: What happens if I don't find the right candidate in those I download, do I have to pay $750+GST again?
A: Absolutely not. Your $750+GST shortlist fee has unlimited shelf-life, and remains valid until your position is filled. You are able to add candidates before and after the shortlist is activated.
Q: I have interviewed candidates and I want to make an offer to one, who handles this process?
A: FinanceStaff will take care of any negotiations necessary and fully handle the offer process.
Q: Once I have employed a new team member through FinanceStaff, how am I billed?
A: You will be asked to pay via our online purchasing system, PayPal. Please refer our pricing page. All fees are in addition to the short-listing fee.
Q: I would like to contact/I would like further information about one of the candidates whose profile I can see on the website; how do I get the candidate's full resume & portfolio?
A: If you would like to discuss any of the candidates on our website, please contact us (click the 'Contact Us' button to the left or call (02) 9240 6646).
Q: Why can't I see the candidate's name or contact details on the public profiles?
A: To protect the privacy of the individual candidates. We withhold any personal information until we have sought the express permission of the candidate to release his or her information to a named employer. We will not release information without the candidate's permission and we will not release information to anyone we cannot easily ascertain is a bona-fide employer within the profession.
Candidate Questions:
Q: Why can't I see who the employer is?
A: If we were to post the details of the employer on the site, recruitment agencies could flood the employer with calls and unsolicited resumes. This is a practice you may have heard referred to as 'floating' by agencies.
Q: Can recruitment agencies advertise on the FinanceStaff site?
A: Absolutely NOT. This site is exclusive to employers. FinanceStaff screen all ads to ensure each and every one is a genuine role advertised by an employer within our profession.
Q: What is an "Alert Email" and why should I create one?
A: An Alert Email is an automatically generated email that informs you when a job, that fits the criteria you have selected, has been posted by an employer. This means the jobs come looking for you.
Q: Can I create more than one Alert Email?
A: Absolutely, simply create one alert for each job title.
